Update — Status Notifications & Customer Communication

The Update service delivers clear, timely status updates throughout the shipment lifecycle, keeping customers, operations teams, and stakeholders informed at every step. Automated event-driven notifications and an intuitive tracking interface reduce inbound inquiries and build trust by making shipment status transparent and predictable. What we provide Automated notifications for key events (order accepted, loaded, en route, delayed, delivered). Multi-channel messaging: configurable templates for SMS, email, and push alerts. Customer-facing tracking page and branded notifications. Detailed event logs and audit trails capturing who did what and when. Exception alerts and suggested remedial actions to speed resolution. Benefits Fewer status inquiries and improved customer self-service. Consistent, branded communication that enhances client experience. Faster exception detection and resolution, improving on-time delivery rates. Call to action Keep customers in the loop with professional, automated updates — enable our Update module today.